Refund policy

At Virellia, we are committed to providing a secure, transparent, and enjoyable shopping experience. Customer satisfaction is at the heart of everything we do, and we strive to deliver quality products backed by reliable support.

We offer a 30-day return and refund policy from the date your order is delivered. To be eligible for a return, items must be unused, unworn, in their original condition, and returned with all original packaging, tags, and accessories.

For health, hygiene, and safety reasons, opened or used skincare and personal care products are not eligible for return unless they arrive damaged, defective, or incorrect. Personalized, customized, and final-sale items may also be excluded from return eligibility.

If you receive a damaged, defective, or incorrect item, please contact our support team within 7 days of delivery. We will promptly review your request and work to provide a fair resolution, including a replacement, exchange, store credit, or refund where applicable.

Return shipping costs are the responsibility of the customer unless the return is due to our error, a defective product, or an incorrect shipment.

Once your returned item has been received and inspected, approved refunds will be issued to the original payment method. Refund processing times may vary depending on your financial institution or payment provider.

At Virellia, transparency, trust, and customer care are the foundation of our brand. We are dedicated to ensuring that every purchase is supported by fair policies, dependable service, and a commitment to long-term customer satisfaction.