Terms of service

TERMS OF SERVICE

At Virellia, we are committed to providing a secure, transparent, and premium shopping experience for customers worldwide. These Terms of Service govern your access to and use of our website, products, and services.

By accessing or using our website, you agree to be bound by these Terms of Service, as well as our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree with these terms, please refrain from using our website.

1. GENERAL TERMS

Virellia reserves the right to refuse service, cancel orders, or limit quantities at our discretion where permitted by applicable law.

You agree to provide accurate, complete, and current information when placing an order or contacting us.

2. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, availability, and pricing are accurate. However, minor variations in color, appearance, or packaging may occur due to screen settings, manufacturing differences, or supplier updates.

We reserve the right to update product information, pricing, availability, or specifications at any time without prior notice.

3. ORDERS AND PAYMENTS

Placing an order constitutes an offer to purchase the selected products. An order is considered accepted when payment has been successfully processed and the order is confirmed by Virellia.

We reserve the right to cancel or decline an order where necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other legitimate business reasons.

Payments are processed securely through our available payment providers. We do not directly store your complete payment card information.

4. PRICING

All prices displayed on our website are shown in United States Dollars (USD), unless otherwise stated.

Prices may change at any time without prior notice. Any applicable taxes, duties, customs fees, or other charges imposed by the destination country may be the responsibility of the customer.

5. SHIPPING AND DELIVERY

Shipping and delivery are subject to the terms described in our Shipping Policy.

Delivery times are estimates and may be affected by customs processing, carrier delays, weather, holidays, or other circumstances outside our reasonable control.

6. RETURNS AND REFUNDS

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order to understand eligibility requirements, return procedures, and applicable exclusions.

7. INTELLECTUAL PROPERTY

All content on the Virellia website, including logos, brand names, text, graphics, product images, designs, and other materials, is owned by or licensed to Virellia unless otherwise stated.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

8. THIRD-PARTY SERVICES

Our website may use third-party services and providers, including payment processing, shipping, analytics, advertising, and technology services.

Your use of third-party services may also be subject to the terms and policies of those providers.

9. PROHIBITED USES

You agree not to use our website for unlawful purposes, to violate applicable laws or regulations, to interfere with the security or operation of the website, or to attempt unauthorized access to our systems.

10. LIMITATION OF LIABILITY

To the extent permitted by applicable law, Virellia will not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights or liability that cannot legally be excluded or limited.

11. CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.

The updated version will be posted on this website with the revised date where appropriate. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

12. GOVERNING LAW

These Terms of Service are governed by the applicable laws of Bangladesh, without prejudice to any mandatory consumer protection rights that may apply in the customer's country of residence.

13. CONTACT US

If you have questions about these Terms of Service, please contact us:

Virellia
Email: support@virelliastore.com
Phone: +880 1839-406087
Address: Shachi Khli, W-03, KaraItali, Faridganj 3551, Bangladesh